![]() ![]() See Zoom Screen Sharing for more information. Another option may be available if ScreenConnect is inaccessible, such as screen sharing through Zoom. An appointment may need to be scheduled if you and the analyst are unable to proceed with ScreenConnect. To configure screen recording permission: Navigate to System Preference > Security and Privacy > Privacy > Screen Recording. Anyone may request permission to control screen: Before other computer users begin sharing the screen of your Mac, they can ask for permission instead of entering a user name and password. The agent assisting you will be unable to see your screen until this process is performed correctly. If you are going through this process, you are more than likely already in contact with the Technology Support Center. ![]() The TSC Analyst should now be able to view and interact with your Mac computer.
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